We are seeking a Customer Service Representative to join our team! We are a company that makes backdrops for red carpet events called "step and repeats". We also make signs, pool floats and we supply stanchions and ropes, red carpet and other items for events. We ship or deliver or install the backdrops and red carpet setups for events, parties, fundraisers, film premiers, schools, weddings, etc. You will be responsible for helping customers by providing product and service information and taking orders from phone calls, emails or chats. Responsibilities: Handle customer inquiries from phone calls, website and emails. Provide information about the products and services Document and update customer records based on interactions Invoice the order, get the designer to design it, get approval and payment from customer and liaise with the printer and fabricator/shipper/installers. Qualifications: Previous experience in customer service, sales, especially the event industry would be helpful Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Know how to use Quickbooks for invoicing Helpful to be familiar with Copper CRM Know how to download files and find and move files and use email quickly Fast and accurate typing Knowledge of our products and services is a plus: step and repeat backdrops, retractable banners, telescoping stands, pipe and base, carpet, stanchions and rope, media walls, large format printing Not necessary, but a plus: able to take customer logos and design a step and repeat in Adobe Illustrator Must live within 20 mins of Sunland and drive and have a car. Looking for someone to start now. Hours: 9:00 - 5:00 Mon - Fri and 10:00 - 12:30 on Sat Please send an email introducing yourself and write with correct spelling, grammar and punctuation as you would to a customer so that we can see that you have these writing skills. Please also send your resume along with your phone number and we will give you a call to make an appointment.
